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Bt365 Privacy Policy — How We Protect Your Information

Your privacy matters to us at bt365. Learn what data we collect, how we use it, and how we keep it safe.

Last Updated: January 1, 2026
Written in Bengali
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Last Reviewed: January 1, 2026

1Introduction

Bt365 is a trusted online gaming and betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what information bt365 collects, why it is collected, how it is used, and how it is kept secure.

By using the bt365 website, creating an account, or using any of our services, you agree to this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.

This policy applies to all bt365 services — including the website, mobile app, live chat, email, and any other communication channels.

Bt365 never sells your personal information. Your data is used solely to improve your service experience and meet legal obligations.

2What Information We Collect

Bt365 collects only the information genuinely needed to operate the platform and deliver your services. We follow a data minimisation policy.

Information Provided Directly

  • Identity Information: Name, date of birth, national ID number (for KYC verification)
  • Contact Information: Email address, mobile number, current address
  • Account Information: Username, password (encrypted), security questions & answers
  • Financial Information: Payment method, bKash/Nagad/Rocket number (full number is not stored)

Automatically Collected Information

  • Device Information: Device type, operating system, browser version
  • Network Information: IP address, internet service provider name
  • Usage Information: Page visits, game play history, login times
  • Cookie Information: Session cookies, preference cookies (see Section 4 for details)

Bt365 does not collect sensitive information such as religious identity, political views, or health-related data.

Type of Information Reason for Collection Retention Period
Identity Information KYC Verification & Account Security Up to 5 years after account closure
Transaction Information Payment processing and financial auditing 7 Years (Legal Obligation)
Gaming History Responsible Gaming Monitoring 3 Years
Device/IP Information Security & Fraud Prevention 1 Year
Cookies Session Management & Preference Storage 30 Days to 1 Year

3How Your Information Is Used

Bt365 uses your information only for specific, legitimate purposes. No data is used beyond its original intent.

Primary Use

  • Creating, verifying, and managing your account
  • Processing deposits and withdrawals
  • KYC Verification & Age Confirmation
  • Ensuring gaming services and live betting features are available
  • Providing customer service and support

Security & Compliance

  • Preventing fraud, money laundering, and unauthorized access
  • Implementing responsible gaming guidelines
  • Complying with applicable laws and regulations
  • Detecting multiple accounts

Service Improvement

  • Improving platform performance and user experience
  • Sending personalized offers and promotions (with your consent)
  • Identifying and resolving technical issues

Bt365 sends promotional emails or SMS only with your explicit consent. You can withdraw that consent at any time.

4Cookie Policy

Bt365 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Types

  • Essential Cookies: Required to maintain your login session and keep core platform functions running. These cannot be disabled.
  • Preference Cookies: To remember your language, theme, and other preferences.
  • Analytics Cookies: For collecting website usage statistics. These can be disabled.
  • Security Cookies: For CSRF protection and session security.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

Bt365 does not use any third-party tracking cookies that could follow you across other websites.

5Data Sharing

Bt365 never sells your personal information. In limited circumstances, certain data may be shared with specific third parties — always under strict confidentiality agreements.

Who Your Information May Be Shared With

  • Payment Processors: For transaction verification with bKash, Nagad, Rocket, and banks — only the minimum required information is shared
  • KYC Provider: Authorized third parties for identity verification
  • Legal Authorities: Government agencies in cases of court orders or legal obligations
  • Technology Partners: Technology service providers for platform operations — bound by confidentiality agreements

Bt365 does not share your information with advertisers or data brokers. All third-party service providers are required to meet bt365's strict privacy standards.

6Data Protection Measures

Bt365 applies industry-leading technology and processes to protect your data. Our security measures are continuously upgraded.

Technical Safeguards

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted
  • AES-256 Storage Encryption: All stored data is encrypted
  • Two-Factor Authentication (2FA): Additional layers of security for your account
  • Firewall & DDoS Protection: Cyber Attack Prevention
  • Regular Security Audits: Regular assessments by specialists

Organizational Safeguards

  • Only authorized personnel can access sensitive information
  • All staff receive privacy training
  • Users affected by a data breach will be notified within 72 hours

Bt365 servers are hosted in internationally certified data centres with 24/7 physical security and environmental controls.

7Your Rights

As a bt365 user, you have important rights over your own information. We respect those rights and make them easy to exercise.

Your Rights

Your 6 Core Data Protection Rights

At bt365, you have full control over your personal information.

1
Right to Access

You can request to see what information we hold about you at any time. bt365 will provide a full response within 30 days.

2
Right to Rectification

If any of your information is incorrect, you have the right to have it corrected. Submit a request through Account Settings or via our support team.

3
Right to Erasure

After closing your account, you may request deletion of any data that is not required to be retained for legal compliance.

4
Right to Restrict Processing

You can request that the processing of your data be restricted under certain circumstances.

5
Right to Data Portability

You have the right to receive your personal data in a commonly readable format (CSV/JSON).

6
Right to Withdraw Consent

You may withdraw your consent to marketing communications or optional data processing at any time.

8Child Protection

Bt365 services are strictly for users aged 18 and above. We do not collect information from or allow account creation by anyone under 18 under any circumstances.

Age verification is mandatory at registration. If we determine that an account has been created by a minor, the account will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using bt365, please notify our support team immediately.

9Third-Party Links & Services

The bt365 platform may integrate certain third-party services, such as payment gateways or game providers. These services have their own privacy policies.

Bt365 is not responsible for the privacy practices of third-party websites or services. However, we only work with partners who meet our privacy standards.

  • Payment processors are PCI-DSS compliant
  • Game providers are licensed and regulated
  • KYC providers comply with international security standards

10Policy Updates & Contact

Bt365 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance by email or via the platform.

Updated policies take effect from the date of publication. Continued use of the platform after the new policy takes effect constitutes your acceptance of the updated terms.

For any questions or requests regarding our Privacy Policy, please reach out to our support team. We're always ready to assist you in Bengali.

For any privacy-related requests or complaints, please contact our support team: [email protected]

Why Choose bt365

Bt365's Commitment to Protecting Your Privacy

Bt365 is more than a gaming platform — it is a trusted environment where your information is completely secure.

Maximum Encryption

Bt365 uses bank-grade 256-bit SSL encryption. Every transaction and piece of personal information is transferred in fully encrypted form.

Transparent KYC Process

Bt365's KYC verification process is fully transparent. Information from your ID documents is used solely to confirm your age and identity — nothing else.

Secure Data Storage

All your data is stored with AES-256 encryption on internationally certified servers. Regular backups and security audits ensure your data is never lost.

Your data is never sold

Bt365 never sells your personal information to advertisers or data brokers. Your data exists only to serve you.

Simple Privacy Controls

Easily manage your marketing preferences, cookie settings, and communication permissions from Account Settings. No hassle.

Dedicated Bengali-language support

Bt365's Bengali-speaking support team is available 24/7 for any privacy questions. Get instant help via live chat.

Frequently Asked Questions

Privacy Policy FAQs

Here are answers to the most frequently asked questions about the bt365 Privacy Policy.

No. bt365 never shares your phone number with third-party advertisers or data brokers. Your number is used solely for OTP verification and important account notifications.

Following account closure, certain information (such as transaction records) may be retained for a specified period due to legal obligations. Once that period expires, all data is permanently deleted. See the table in Section 2 for details.

bt365 does not track your GPS location. However, your approximate region may be identified from your IP address for security and fraud prevention purposes. This information is never shared with advertisers.

Contact the bt365 support team to request a copy of your data. Your information will be sent to your email in CSV or PDF format within 30 days of your request. This service is completely free of charge.

Yes, absolutely. Every promotional email includes an unsubscribe link at the bottom. You can also stop promotional communications at any time by updating your notification preferences in your account settings.
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